Terms & Conditions

Please read this document carefully as it outlines the legal terms applicable to the use of our website, services, and products. By accessing our site or purchasing from us, you agree to be bound by these terms. If you have any questions, feel free to contact us.

Vector Web Services – a division of UK ICT Ltd
Last updated: 20.05.2025

1. About Us

These Terms & Conditions (“Terms”) govern the use of products and services provided by UK ICT Ltd (Company No. 05705053), trading as Vector Web Services, located at Unit 1, Suite A, Stafford Park 6, Telford, TF3 3AB.

By engaging with us, whether through our website, email, phone, or signed agreement, you agree to these Terms in full.

2. Our Services

We provide digital solutions for business growth, including:

  • Website design and development

  • E-commerce stores

  • Website hosting and support

  • CRM implementation and integration

  • Email services and email migrations

  • SEO (Search Engine Optimisation)

  • Email marketing

  • Integration of third-party apps and platforms

  • Business strategy and consultancy

Each service may be subject to a separate project agreement or service-level agreement (SLA).

3. Client Responsibilities

You agree to:

  • Provide timely access to materials, systems, and personnel needed for project delivery.

  • Ensure any content, data, or files provided do not infringe third-party rights.

  • Respond to requests for approvals or feedback in a timely manner.

Failure to meet these obligations may result in project delays and additional charges.

4. Project Delivery & Scope

All work is scoped prior to commencement. The following applies:

  • A detailed proposal or brief will define deliverables, timelines, and costs.

  • Minor revisions are included unless otherwise stated.

  • Additional features or changes beyond the original scope may incur extra charges and extend delivery timelines.

  • We are not responsible for delays caused by third-party providers or incomplete client input.

5. Payment Terms

5.1 Payment Types

We offer:

  • One-off payments for fixed projects

  • Tranche (stage) payments, typically 30% upfront, 40% mid-point, 30% on completion

  • Subscription-based payments (monthly or annually) for services such as:

    • Hosting

    • Support

    • Maintenance

    • Email and CRM services

5.2 Due Dates

Invoices are due within 14 or 30 days (as stated). Late payment may result in:

  • £25 admin fee

  • Suspension of services

  • Interest at 3% above Lloyds Bank base rate, calculated daily

5.3 Subscriptions

  • Subscription services auto-renew unless cancelled in writing at least 14 days before renewal.

  • Failure to pay a renewal invoice may result in suspension or termination.

5.4 Refunds

  • Once work begins or a subscription starts, payments are non-refundable.

  • We may offer a pro-rata refund at our discretion if a service is cancelled early.

6. Hosting & Support

Hosting services include:

  • 99.9% uptime target (not guaranteed)

  • Daily or weekly backups (depending on package)

  • Security monitoring and basic support

We are not responsible for:

  • Downtime caused by external attacks, third-party failure, or client actions

  • Loss of data due to client mismanagement or late renewals

If you choose to move hosting away, we will provide necessary files and database exports upon request, assuming your account is in good standing.

7. Email & CRM Services

We use trusted third-party platforms for:

  • Business email hosting

  • Email migration

  • CRM setup and integration

Client is responsible for:

  • Compliance with third-party licence terms

  • Management of end-user access

  • Ensuring migrated data is accurate and secure

We accept no liability for:

  • Data loss during migration

  • Service outages due to third-party changes

8. SEO & Email Marketing

We provide SEO and marketing services on a best-effort basis, guided by industry standards.

We do not guarantee:

  • First-page Google rankings

  • Click or sales volume

  • Email open or response rates

You are responsible for:

  • Consent and GDPR compliance for any contact lists

  • Content approval prior to sending marketing communications

9. Third-Party Tools & Integrations

We may integrate with platforms like:

  • Mailchimp, Stripe, PayPal, Google, Facebook, Xero, etc.

We are not responsible for:

  • Downtime or changes to third-party systems

  • API failures, data loss, or functional limitations

Ongoing compatibility is not guaranteed unless under a paid support contract.

10. Intellectual Property

  • You own the final website content, branding, and assets upon full payment.

  • We retain ownership of frameworks, plugins, and development tools unless explicitly assigned in writing.

  • All third-party assets (stock photos, fonts, plugins) are subject to their respective licences.

We reserve the right to showcase completed work in our portfolio unless you request otherwise in writing.

11. Confidentiality & Data Protection

We agree to treat all client data and project details as confidential. We comply with:

  • UK GDPR and Data Protection Act 2018

  • Standard data processor obligations when handling personal data

For full details, please see our Privacy Policy.

12. Service Suspension or Termination

We reserve the right to suspend or terminate services if:

  • Payments are overdue by more than 14 days

  • You breach these Terms

  • You engage in abusive, threatening, or unethical behaviour

We also reserve the right to withdraw services where continued use presents legal, reputational, or technical risks.

13. Limitation of Liability

To the fullest extent permitted by law:

  • We are not liable for indirect, incidental, or consequential loss, including loss of business, profits, or data.

  • Our liability for any claim is limited to the total fees paid for the specific service.

Nothing in these terms limits liability for death, personal injury, or fraud caused by our negligence.

14. Force Majeure

We are not liable for failure or delay caused by events beyond our control, including:

  • Natural disasters

  • Internet outages

  • Cyberattacks

  • War or civil unrest

  • Government restrictions

15. Governing Law

These Terms shall be governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

16. Changes to Terms

We may update these Terms at any time. Clients will be notified of material changes in writing or via our website.

17. Contact Us

Vector Web Services
UK ICT Ltd
Unit 1, Suite A
Stafford Park 6
Telford, Shropshire
TF3 3AB
📧 [Insert email]
📞 [Insert phone]

Vector Web Services – a division of UK ICT Ltd
Last updated: [Insert Date]

1. About Us

These Terms & Conditions (“Terms”) govern the use of products and services provided by UK ICT Ltd (Company No. 05705053), trading as Vector Web Services, located at Unit 1, Suite A, Stafford Park 6, Telford, TF3 3AB.

By engaging with us, whether through our website, email, phone, or signed agreement, you agree to these Terms in full.

2. Our Services

We provide digital solutions for business growth, including:

  • Website design and development

  • E-commerce stores

  • Website hosting and support

  • CRM implementation and integration

  • Email services and email migrations

  • SEO (Search Engine Optimisation)

  • Email marketing

  • Integration of third-party apps and platforms

  • Business strategy and consultancy

Each service may be subject to a separate project agreement or service-level agreement (SLA).

3. Client Responsibilities

You agree to:

  • Provide timely access to materials, systems, and personnel needed for project delivery.

  • Ensure any content, data, or files provided do not infringe third-party rights.

  • Respond to requests for approvals or feedback in a timely manner.

Failure to meet these obligations may result in project delays and additional charges.

4. Project Delivery & Scope

All work is scoped prior to commencement. The following applies:

  • A detailed proposal or brief will define deliverables, timelines, and costs.

  • Minor revisions are included unless otherwise stated.

  • Additional features or changes beyond the original scope may incur extra charges and extend delivery timelines.

  • We are not responsible for delays caused by third-party providers or incomplete client input.

5. Payment Terms

5.1 Payment Types

We offer:

  • One-off payments for fixed projects

  • Tranche (stage) payments, typically 30% upfront, 40% mid-point, 30% on completion

  • Subscription-based payments (monthly or annually) for services such as:

    • Hosting

    • Support

    • Maintenance

    • Email and CRM services

5.2 Due Dates

Invoices are due within 14 or 30 days (as stated). Late payment may result in:

  • £25 admin fee

  • Suspension of services

  • Interest at 3% above Lloyds Bank base rate, calculated daily

5.3 Subscriptions

  • Subscription services auto-renew unless cancelled in writing at least 14 days before renewal.

  • Failure to pay a renewal invoice may result in suspension or termination.

5.4 Refunds

  • Once work begins or a subscription starts, payments are non-refundable.

  • We may offer a pro-rata refund at our discretion if a service is cancelled early.

6. Hosting & Support

Hosting services include:

  • 99.9% uptime target (not guaranteed)

  • Daily or weekly backups (depending on package)

  • Security monitoring and basic support

We are not responsible for:

  • Downtime caused by external attacks, third-party failure, or client actions

  • Loss of data due to client mismanagement or late renewals

If you choose to move hosting away, we will provide necessary files and database exports upon request, assuming your account is in good standing.

7. Email & CRM Services

We use trusted third-party platforms for:

  • Business email hosting

  • Email migration

  • CRM setup and integration

Client is responsible for:

  • Compliance with third-party licence terms

  • Management of end-user access

  • Ensuring migrated data is accurate and secure

We accept no liability for:

  • Data loss during migration

  • Service outages due to third-party changes

8. SEO & Email Marketing

We provide SEO and marketing services on a best-effort basis, guided by industry standards.

We do not guarantee:

  • First-page Google rankings

  • Click or sales volume

  • Email open or response rates

You are responsible for:

  • Consent and GDPR compliance for any contact lists

  • Content approval prior to sending marketing communications

9. Third-Party Tools & Integrations

We may integrate with platforms like:

  • Mailchimp, Stripe, PayPal, Google, Facebook, Xero, etc.

We are not responsible for:

  • Downtime or changes to third-party systems

  • API failures, data loss, or functional limitations

Ongoing compatibility is not guaranteed unless under a paid support contract.

10. Intellectual Property

  • You own the final website content, branding, and assets upon full payment.

  • We retain ownership of frameworks, plugins, and development tools unless explicitly assigned in writing.

  • All third-party assets (stock photos, fonts, plugins) are subject to their respective licences.

We reserve the right to showcase completed work in our portfolio unless you request otherwise in writing.

11. Confidentiality & Data Protection

We agree to treat all client data and project details as confidential. We comply with:

  • UK GDPR and Data Protection Act 2018

  • Standard data processor obligations when handling personal data

For full details, please see our Privacy Policy.

12. Service Suspension or Termination

We reserve the right to suspend or terminate services if:

  • Payments are overdue by more than 14 days

  • You breach these Terms

  • You engage in abusive, threatening, or unethical behaviour

We also reserve the right to withdraw services where continued use presents legal, reputational, or technical risks.

13. Limitation of Liability

To the fullest extent permitted by law:

  • We are not liable for indirect, incidental, or consequential loss, including loss of business, profits, or data.

  • Our liability for any claim is limited to the total fees paid for the specific service.

Nothing in these terms limits liability for death, personal injury, or fraud caused by our negligence.

14. Force Majeure

We are not liable for failure or delay caused by events beyond our control, including:

  • Natural disasters

  • Internet outages

  • Cyberattacks

  • War or civil unrest

  • Government restrictions

15. Governing Law

These Terms shall be governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

16. Changes to Terms

We may update these Terms at any time. Clients will be notified of material changes in writing or via our website.

17. Contact Us

Vector Web Services
UK ICT Ltd
Unit 1, Suite A
Stafford Park 6
Telford, Shropshire
TF3 3AB
📧 info@vector-web-services.co.uk
📞 01952 890190